We advise on a delivery period of up to two (2) to three (3) weeks for your print(s) or other products e.g cameras or camera equipment. If you would like your print(s) or other purchases e.g. cameras or camera equipment sooner, please contact us at [email protected] for stock information. International orders may take longer especially to the EU due to the impact of Brexit.
All prints, cameras and camera equipment are listed at retail value. Shipping is free on orders over five hundred pounds sterling (£500), otherwise we will notify you of domestic UK shipping costs. We may request that you cover any re-delivery costs where we have not been able to deliver because of incorrect or incomplete information provided to us. Overseas shipping costs and customs duties on imports will be additional and will be at your cost.
Last updated: February 2021
Our policy is applicable for fourteen (14) days after you have received your order. If fourteen (14) days have gone by since receipt, unfortunately we can’t offer you refunds or exchanges. This is in addition to your statutory rights.
If you are unhappy with your purchase you may return it in its original condition for a refund, provided it is returned within fourteen (14) days from receipt by you of your order. Shipping costs will not be refunded. Please contact [email protected] for further instructions.
To be eligible for a refund, your item must be unused, undamaged and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Provided the item is unused, undamaged and in the same condition as you received it, we will grant a refund. This will occur via a credit being automatically applied to your credit card or original method of payment.
Exact exchanges will be made on damaged or defective products. If a product arrives damaged, you must keep all original packaging material for insurance purposes. Claims must be made within fourteen (14) days of receipt of your order via email to [email protected].
In the event of an exchange or refund, please print off your order confirmation form which includes your unique order Number and return it with the damaged or defective item to the following address:
a. For Prints:
Greg Williams Photography c/o Dark Matter, 8 Brook Lane Business Centre, Brentford, Middlesex TW8 0PP.
b. For Camera Equipment:
Greg Williams Photography, Lower Ground Floor, 34 North Row, London W1K 6DG United Kingdom.
In addition to insuring your return, we strongly recommend that the order be sent with Delivery Confirmation. Should we not receive your return, we will not be able to issue a refund or exchange as appropriate. Refunds on returns will be issued on the price of the merchandise and any sales tax, if applicable. If the purchase is made in a currency other than GBP £, a refund will be based on the daily rate of the date of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We will not charge you for any further shipping costs on exchanges where we send replacement goods.
Items that are returned to us as undeliverable or returned after three (3) delivery attempts will be treated as a return. Shipping will be charged again upon the request of an order reshipment. We will try and contact you three (3) times through the email address provided with your order. If two (2) months have passed, and we have not received a response from you, your item will be returned-to-stock, and you will be refunded for the product cost, but not the shipping costs, associated with this order.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first double check your account. Then contact your credit card company, as it may take some time before your refund is processed.
If you’ve done all of this and you still have not received your refund, please contact us at [email protected] Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Delivery Gone Missing
If your order seems to be lost in the mail, please notify us by email at [email protected] no later than three (3) weeks for domestic orders, and five (5) weeks for international orders, after having received your shipping notification. We will do our best to work with you and the shipping service to locate your package, and/or send you a replacement. Unfortunately, we are unable to assist after this time frame has passed.
Leica Camera AG (“LEICA”) offers various product warranties from the date of purchase from an authorised LEICA dealership (which includes GWP) for any LEICA product and all accessories included in the original packaging. The product warranty is subject to various warranty conditions. For further information please see here: https://uk.leica-camera.com/warranty.
Your statutory warranty rights towards the seller of your LEICA products remain unaffected by such product warranties.
Last updated: February 2021